We are making some changes to our internet presence that will cause certain website and PocketBible services to be briefly unavailable on Tuesday, August 4. There will be a significant outage for about 3-4 hours on Tuesday morning, followed by diminished performance for a period of time after that before full service is restored, hopefully as soon as Wednesday.
All commerce, product registration, and account updates at the Laridian site (and at our in-app stores) will be disabled during this outage.
PocketBible will be unable to connect to the server during this time and won’t be able to sync your user data. Your data won’t be lost; it just won’t get sync’ed to the Laridian Cloud. As soon as Cloud services are back online, any changes you made during the downtime will be uploaded.
You may not be able to download books during this time. If we can keep this part of our internet functionality available, we will.
You will be able to make purchases through the Apple App Store but you won’t be able to download those products until after the maintenance outage is over.
Laridian operates services on a variety of servers located at more than one hosting company. From time to time we move these services to new locations either to enhance their capability or to save money or both. We are generally able to do this in a way that minimizes or eliminates downtime. In this case, we are moving our database server, which stores almost everything of importance at Laridian including your customer account, transaction history, user-created data (notes, highlights, and bookmarks), and all our books.
It isn’t possible in this case to make this transition without actually stopping all updates to the database, copying the data to the new server, and restarting it at its new location. During this brief time, we can’t do any operations that cause the database to change, or we risk losing those changes (i.e. they get written to the “old” location after the database has been moved to the “new” location).
We have already tested this process and are confident that it will run smoothly.
There will be a brief period of time after the database move where the communication between our website and the database server will be suboptimal. During that time, performance of the website, sync server, book server, etc. will be affected. We will be restoring those services to full speed in the hours immediately after the move.
Once this whole process is complete, we expect enhanced performance of the website and all the aforementioned services. Security of all of these services will be increased. And despite the more powerful hardware on which this will all be running, our costs will be lower. This will allow us to continue to produce Bibles and reference materials at prices at or below what you’ll find elsewhere.
We appreciate your patience with us during this move.
As we have updates, we will post them here.