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Archive for the ‘Tech Support – General’ Category

Laridian Website – Planned Outage

Posted on: August 4th, 2015 by Craig Rairdin 3 Comments

The server migration we did this morning (Tuesday, August 4) is complete as far as we can tell. The last phase of it is changing the various DNS records for our various sites so that they point to the new server. That has been done, but it takes time for the changes to DNS to propagate throughout the Internet.

Until that time, you’ll see a yellow marquee banner across the top of pages at and you won’t be able to sync your user data. If you see the yellow banner, the site will be slow because it’s talking across the wire to the database server instead of having it located “right next door” on its own subnet in the same building. Once the DNS change finds its way to your machine, you’ll be back up to full speed at the new site.

I’ll write up a little post-mortem article for the techies among you just for fun.

If you have problems with our site that don’t fix themselves by Wednesday, August 5, drop us an email at

Reason for the Outage

Laridian operates services on a variety of servers located at more than one hosting company. From time to time we move these services to new locations either to enhance their capability or to save money or both. We are generally able to do this in a way that minimizes or eliminates downtime. In this case, we are moving our database server, which stores almost everything of importance at Laridian including your customer account, transaction history, user-created data (notes, highlights, and bookmarks), and all our books.

It wasn’t possible in this case to make this transition without actually stopping all updates to the database, copying the data to the new server, and restarting it at its new location. During this brief time, we couldn’t do any operations that cause the database to change, or we risked losing those changes (i.e. they would get written to the “old” location after the database has been moved to the “new” location).


Once this whole process is complete, we expect enhanced performance of the website, sync service, downloads, and other related services. Security of all of these services will be increased. And despite the more powerful hardware on which this will all be running, our costs will be lower. This will allow us to continue to produce Bibles and reference materials at prices at or below what you’ll find elsewhere.


2:45PM Remaining DNS changes complete.

1:35PM Laridian Cloud sync services are back up. The IP address for synchronization has changed, so you may continue to get the “maintenance” message (or not be able to connect at all) until DNS changes propagate to your server. This could take up to 48 hours but in our experience most of you will see the change within a couple hours of it happening (which was actually a couple hours ago).

12:00PM Domain registrar is up and down. We have been able to make some DNS changes, but not all.

11:15AM Our domain registrar chose this time to go down. Of course. This isn’t a big deal, it just means that the sites will be slower. Once we can make DNS changes, the websites and the database server will be on the same subnet. Until then, the websites have to talk across the wire to the database, which means they’ll be slower. The worst part of this is that user data synchronization (Laridian Cloud) can’t be brought back up without changing DNS. We don’t anticipate this will take long.

10:45AM Commerce, product registration, account updates, and Apple App Store in-app purchase downloads are back online. The only thing currently offline is the Laridian Cloud (user data synchronization).

PocketBible 1.x.x for iOS users: If you got a message while trying to sync that said “You’re running a very old version of PocketBible“, it’s because you’re still using version 1.x and we’re currently on version 3. To upgrade, first sync (not just backup, but sync) your user data with the server after this maintenance is over. Then search the App Store for PocketBible. The program is free. Download and run it. Register using the same customer ID and password as you have been using, then turn on automatic synchronization under Manage My Data in the menu. The program will pick up your notes, highlights, and bookmarks and you’ll just have to download your Bibles and reference books.

8:30AM Migration officially started.

8:00AM Commerce, account update, PocketBible 2.x/3.x sync service, and other related services disabled.

7:30AM PocketBible for Windows and PocketBible 1.x sync services disabled.

Narrow Your PocketBible Searches With Strong’s Numbers

Posted on: March 11th, 2015 by Michelle Stramel 5 Comments

Two of the major features of Strong’s Concordance are that it provides an exhaustive list of the words used in the Bible and it links those words back (via the assigned number) to the original language root. If you add Strong’s Concordance to PocketBible, you can search for occurrences of the root word in the Bible using its Strong’s number. We offer three versions of Strong’s Concordance for use with PocketBible: KJVEC, NASEC and HCSBEC.

What is the benefit of using Strong’s Numbers in my searches?

Some things are not apparent in the English translation.

For example, in John 21, Jesus asks Peter three questions, “son of Jonas, lovest thou me more than these?” (v15); “son of Jonas, lovest thou me?” (v16); “son of Jonas, lovest thou me?” (v17). While the KJV translates “lovest” the same each time, Strong’s assigns a different root word to Jesus’ first two uses of “lovest.” Strong’s indicates a root word of agapao (which is assigned the number 25) in the first two questions and then phileo ( which is assigned the number 5368) to that last use of “lovest.” When Peter responds to Jesus’ questions, each time he he uses the word phileo (G5368) to convey his feelings for Jesus.

You could look at the definitions for these Strong’s words and find out what others say about the meaning of these two words. But you could also explore these words in context for yourself with PocketBible. How are these two forms of love used elsewhere in the New Testament? How were they used by Jesus and Peter elsewhere? While your dictionaries may cite some verses where these words are used, the PocketBible search feature will provide you with an exhaustive list of usage.

How can I use Strong’s Numbers in my PocketBible searches?

Simply input the Strong’s number (i.e. G25 or H157) into the PocketBible search field to search for occurrences of that word in a Strong’s-numbered Bible.

To continue with our example, let’s use the PocketBible search feature to find out more about the word “lovest.” The search results presented below are from the KJV and the search is limited to the New Testament since we are talking about a Greek word. The bolded text is what is entered in the search field in PocketBible (or the syntax needed to get the results mentioned).

  • lovest – PocketBible reports this specific word form occurs 4 times in the KJV New Testament (KJVNT)
  • lov* – a second search (with a wild card) tell us that there are 202 variations of the word lov* that occur in KJVNT. The asterisk that follows the letters “lov” is a wildcard which tells PocketBible to search for all endings of the word (wildcards are not needed in the Android and Mac versions of PocketBible as they automatically report all word variations).
  • G25 – 109 verses in the KJVNT use this Greek word with the Strong’s number 25 (which we know from our dictionary means agapao).
  • G5368 – 21 verses in the KJVNT use this Greek word with the Strong’s number 5368 (which we know from our dictionary means phileo).

Thus we now know that while a form of the word “love” is used 202 times in the New Testament, only 109 of those times is the root word agapao and 21 times, phileo. That really doesn’t tell us much except to say that G25 is more commonly used in the New Testament. Given that we also want to know context for these words and how Jesus used them, we could re-run our searches and limit them to the Gospels. From there we could browse through the list to consider how these words were used in the reported verses.

For example, PocketBible reports that G5368 is assigned to the word “kiss” in Luke 22:47, referring to Judas kiss. In addition, G5368 is the root used for the word “loveth” in John 5:20 – “For the Father loveth (G5368) the Son…” So phileo is the root word used for Judas kiss and also to describe how the Father loves the Son. Hmm…this is the time I would be checking Vine’s or the Complete Word Study Dictionary to see what they have to say on this.

You can also use PocketBible to find a particular English word only when it’s translated from a specific Greek or Hebrew word. For example, love:G5368 will find all instances of the word “love” where it is translated from the Greek word 5368. To find a particular English word only when it’s not translated from a specific Greek or Hebrew word, using the format, love:-g5368, will find all instances of the word “love” where it is not translated from the Greek word 5368. To find a particular Greek or Hebrew word only when it’s not translated as a particular English word, using the format, -love:g5368, will find all instances of the Greek word number 5368 where it is not translated into English as “love.” This last search should give us Luke 22:47 where g5368 was used for the English word kiss (as we found above).

Related articles: Accomplishing Word Studies in PocketBible, How can I use Strong’s Concordance in PocketBible? and Shortcuts for turning on/off Strong’s Numbers in PocketBible Bibles.

Is Your Bible “Missing” Verses?

Posted on: January 13th, 2015 by Michelle Stramel 20 Comments

We occasionally receive reports from PocketBible users that a PocketBible Bible is missing a verse (or verses). These “errors” are usually discovered in a group Bible study situation. Following along as someone else reads, you realize that a verse appears to be missing in your Bible. But in this case, there is more to this than meets the eye.

What are these “missing” verses and why are they missing?

The numbering scheme for verses in the English Bible was first used in the Geneva Bible in the year 1560. This pattern was followed in subsequent English translations including the King James Version, published first in 1611. In the years since these Bibles were translated, many additional manuscripts have been found which predate those used by the translators of the Geneva and King James Bibles. Because of their age, these older manuscripts are believed by many scholars to more accurately represent the original documents. In many cases, however, they do not include all the verses that are in the more recent manuscripts.

Translations such as the New International Version, Revised Standard Version, and other newer translations take advantage of these more recently discovered manuscripts and therefore do not include all of the verses found in the older translations. Rather than reinventing a numbering scheme for the whole Bible, the translators decided to use the same verse numbers as the older Bibles but leave the missing verses blank (or move them into footnotes). The result of this is that several verses in these newer translations appear to be “missing”.

The affected verses are:

  • Matthew 17:21; 18:11; 23:14
  • Mark 7:16; 9:44,46; 11:26; 15:28
  • Luke 17:36; 23:17
  • John 5:4
  • Acts 8:37; 15:34; 24:7; 28:29
  • Romans 16:24

For the Revised Standard Version, in addition to the above list, there are other verses and points of interest:

  • Matthew 12:47; 21:44
  • Luke 22:43,44
  • The order of Exodus 22 in printed form is 1, 4, 2, 3, 5. PocketBible displays these verses in numeric order: 1, 2, 3, 4, 5.
  • James 1:7,8 was combined in verse 7 leaving 8 blank. 3 John 14 was split into 14 and 15.

Another point of view

Some are quick to jump on the idea that the newer translations are removing text from God’s Word and therefore are not to be trusted. It is important to note that it could just as correctly be argued that the older translations added text to God’s Word. Where one comes down on this argument depends on the nature of one’s own research, or on which scholars one decides to trust. We’ve determined it’s best to present a variety of options to you so that you can come to your own conclusions when choosing the Bible (or Bibles) that you find to be the most beneficial to your own spiritual growth.

If you enjoy learning about the history of the Bible, consider the PocketBible book: The Origin of the Bible by Philip Comfort.

Starting your Bible Reading Plan or Devotional Over for a New Year

Posted on: January 1st, 2015 by Michelle Stramel 4 Comments

A new year is here and with it the opportunity for a fresh start on Bible reading efforts! Whether you are on track to make it all the way through from January 1 to December 31 or you got side-tracked at some point during the year, PocketBible makes it easy to begin anew.

Here are instructions for resetting your Bible reading or devotional tracking for the various versions of PocketBible:

  • PocketBible for iPad/iPhone/iPod touch – open PocketBible and go to the Bible reading plan you want to reset. Select the Today button | Devotional Settings and choose to reset your reading progress and change the start date to today’s date.
  • PocketBible for Android OS – if you are using PocketBible on your Android phone, you can change the start date for a devotional by tapping on the dove menu and choosing Devotionals. Then choose the correct book at the top drop down and then hit the Manage button. You can choose to catch up or start over on this page. If you are using PocketBible on a tablet, use the blue tab instead of the dove menu.
  • PocketBible for Windows Phone – select Menu | Daily Readings and tap and hold on the devotional book. From the menu select Remove daily reading. You can then go back and restart.
  • PocketBible for Windows Store (8/8.1) – select Daily readings from the application bar and select the devotional book. From the application bar select Remove Daily Reading. You can then go back and restart.
  • PocketBible for Windows PC – choose Devotional Reading | Book Options from the menu and select the Start Over tab. Press the Start Over button. Choose the Start Date tab to set a new start date.
  • PocketBible for Windows Mobile – Are you one of our few customers still using this older type of mobile device? You can find complete instructions here.
  • DailyReader for Palm OS – Are one of our few customers still using this older type of mobile device? You can find complete instructions here.

If you are looking for a different Bible reading plan this year, you’ll find help choosing one in our article on 8 Ways to Read through the Bible with PocketBible.

Installing PocketBible to a New Device

Posted on: December 25th, 2014 by Michelle Stramel 9 Comments

Are you the happy recipient of a new phone or tablet? Or a new Mac or PC? Congratulations! Here is what you need to know to get PocketBible on it!

First an important reminder – you never have to re-purchase any Laridian Bibles or books when you move to a new device. You may have to re-install a new version of PocketBible and download your books again but that is all FREE and we’ll try to make that as painless as possible with the tips in this article.

Install Guide by Device Type

Find your device type in the list below and follow the instructions from there:

  • iPhone/iPad/iPod touch (iOS) – go to the App Store from your device and search for PocketBible Bible Study. Download the free app and register it using your existing Laridian ID (or email address on file) and password. Tap on the Menu icon and choose Add/Remove Books. Go through the list of your books (should include all your previous purchases and free books) and tap on any you want to download at this time (you can always return to this list and download more later). Hit UPDATE at the top of the page to start the downloads.
  • Mac OS X – you can download PocketBible for Mac directly from our website. Go here to download and here for detailed directions. The first time you open PocketBible on your Mac, register using your existing Laridian customer information. Then you can select Cloud Library from the Books menu to download your past purchased books.
  • Android OS – go to the Google Play store on your device (or Amazon App store if you prefer) and search for PocketBible Bible Study. Download the free PocketBible app. Register using your existing Laridian account information. Tap on the Dove icon and choose to Download Books. You should see your previously purchased titles along with all free books. Tap on each book you want to download (you have to do this one at a time). Check out our Android OS videos at our Youtube channel for some tips on using PocketBible for Android.
  • Kindle Fire – we are still working with Amazon to get our Android version of PocketBible to show up in the Kindle Store. In the meantime, follow the instructions at this link to download PocketBible from our site and install as a 3rd party app. HDX owners you can watch a video of how to install.
  • Windows Phone – go to the Windows Marketplace on your phone. Search for PocketBible Bible Study and download and install the free app. Register using your existing Laridian account information. Choose the Cloud Library from the menu. Tap on any title to download. Open downloaded books from the Device Library.
  • Windows Surface – go to the Windows Store on your tablet. Search for PocketBible Bible Study and download and install the free PocketBible app. Register using your existing Laridian account information. Choose the Cloud Library from the menu. Tap on any title to download. Open downloaded books from the Device Library menu.

If you have personal data (i.e. notes, bookmarks, highlights) to transfer, you can synchronize with our server to receive the data to your new device (assumes you have synced to our server/cloud from your old device first to get personal data there).

One final note – Advanced Feature Sets are the only items which are sold separately for each operating system. So, for example, even if you own the Advanced Feature Set for your iPhone, you’ll still need to purchase the specific Advanced Feature Set for your Surface Pro or Mac OS X. However, if you own an iPhone and iPad, since they are the same operating system, you only need one copy for both devices.

Which NIV Bible is Which?

Posted on: June 28th, 2013 by Michelle Stramel 9 Comments

The New International Version of the Bible (NIV) was originally published in 1973. It was updated in 1978, 1984 and then again in 2011. If you purchase the New International Version Bible from Laridian today, you will be purchasing the 2011 edition. If you purchased the NIV Bible previous to 2011, you have the 1984 edition. According to the translators of the NIV, the 2011 update reflects developments in biblical scholarship and changes in English usage yet 95% of the text from the 1984 edition has remained the same.

The PocketBible version of the NIV includes two options (or files) – one with cross-references and one without. If you purchase the 2011 version, the two files will be labeled as follows in your download account:

  • New International Version (NIV Cross Reference Edition)
  • New International Version (NIV)

Note that the cross-reference edition lists a larger file size than the second or non-cross-reference edition. If you also owned the 1984 edition of the NIV, you can continue to use it even if you purchase the 2011 edition. You will see the 1984 edition in your download list as:

  • New International Version (1984 NIV)
  • New International Version (1984 NIV)

Again, look at the file size to distinguish between the cross-reference and non cross-reference edition – the larger file contains cross-references.

If you are not interested in cross-references, install the edition without cross-references. If you like to use cross-references, install only the cross-reference edition. If you ever want to view the Bible text without the cross-reference indicators (also known as footnotes), you can turn those off temporarily in the settings of PocketBible.

If you install both the NIV 1984 and NIV 2011 editions (either cross-reference or not), when you go to open the Bibles – the 1984 Edition is the one that is titled The Holy Bible: New International Version. The 2011 edition is entitled simply as the New International Version. If you open both versions, they each use the NIV abbreviation so it is better to open only one at a time.

Kindle Fire Installation Instructions

Posted on: January 4th, 2013 by Craig Rairdin 28 Comments

I was contacted by a customer yesterday who was having trouble installing PocketBible for Android on her Kindle Fire HD. When she first contacted me I don’t think she realized her Kindle was even an Android device, and she certainly wasn’t familiar with the concept of installing third-party apps except through the app store built into the Kindle. The instructions below got her up and running right away. You may not have a Kindle Fire HD, but the instructions should work in general for any Android device.

You need to make sure you’ve enabled “third party apps” on your Kindle. Go to Settings and look for “Device” (it may be in the “More…” menu). Look for “Allow Installation of Applications” and turn it on. On the HDX, this option is under Applications in Settings. You’ll get a warning message but that’s OK – they’re just trying to scare you into only buying software from Amazon. :-)

Once you’ve done that, just go to the Web browser on the Kindle and type in this:

PocketBible should automatically download. On some devices, you’ll be prompted to install the app but on the Kindle devices, you’ll have a few more steps

  • Original Kindle Fire and HD: You may have to tap the notification number next to your name in the upper left corner of the screen. You will then see a list of notifications. One of them should say something like com.laridian.pocketbible or pocketbible.apk and “download complete”. Select that one. You’ll be asked if you want to install PocketBible and it will ask if you want to allow PocketBible to use network communications and some other things. Choose the “install” button and when it’s done choose “open”.
  • Kindle Fire HDX: After you download from the Silk Browser, tap on the menu icon in the top left corner. Choose the Downloads option and you should see PocketBible.apk listed there. Tap on it and choose the install option to finish the process. If you prefer, you can watch of video of this.

Once PocketBible is installed you can choose it from the carousel like any other program. The PocketBible icon may look “blurry” but that’s OK — Amazon uses low-resolution icons for third-party apps because they’re upset that you didn’t give them any money to run the software on their device, so they want to make you think there’s something less than professional about our app. Don’t worry about that. :-)

Bible Searching Tips using PocketBible

Posted on: August 28th, 2012 by Michelle Stramel 6 Comments

A printed Bible limits you to the concordance in the back of the Bible (or your memory) for finding verses but PocketBible lets you search the Scriptures by any word, phrase or combination thereof. How does that work? – keep reading…

Let’s say you want to find every verse in the Bible where Jesus spoke. You could start your search with the phrase “Jesus said.” Depending on what platform you are using PocketBible on, tap or click on the Find icon in PocketBible (or choose Find from the menu) and type Jesus said in the search box. Hit the Search button. The results will list all verses containing the phrase “Jesus said” but only when the words appear in exactly that order. That means you won’t get every verse where Jesus said something. For example, you’d miss Matthew 12:48 where it says, “Jesus didn’t respond directly, but said…”, because the words Jesus and said are not together. To get this additional verse and others like it, modify your search to jesus AND said. AND is one of several Boolean operators you can use to enhance your searching in PocketBible. You can read about using Boolean operators for more effective searches in the program Help File (tap on the ? in any version of PocketBible). Below is a video that explains this concept as well:

If you are using PocketBible on an Android device or Mac, you don’t need Boolean operators. In addition to exact matches for “Jesus said,” your search results will include verses that contain all words in your search. You’ll automatically see verses where the words are there, even when not in the exact order.

Another way PocketBible can help is when you are trying to find a verse but can’t remember the reference (i.e. Book/Chapter/Verse) for it. For example, you want to find the verse where Jesus miraculously feeds the large crowds. PocketBible will let you narrow your search to just the Gospels (since you know the verse is somewhere in those books). Then search for loaves OR fish (or in the Android/Mac versions – loaves fish).

In addition to picking specific books or sections of the Bible, PocketBible will also let you narrow your search to look only in verses you’ve highlighted or bookmarked. Just be careful to clear these options out after you are done with your search or you may end up getting “No verse found” on your next search (when you know there is a verse that contains what you are looking for).

Do you have any questions or tips about searching in PocketBible? Please share them in the comments.

PocketBible Bookmark Basics

Posted on: July 25th, 2012 by Michelle Stramel 13 Comments

The bookmark feature in PocketBible is meant to be used the same way you would use a bookmark in your printed Bibles or books. To provide a method for easily returning to a specific place you’ve been.

Put a bookmark on a Bible verse and it will be shared between all Bibles.

Put a bookmark in a book other than the Bible and it will take you back to the start of the table of contents entry for the section of text you’re reading. So don’t be surprised when you return to a bookmark in a reference book and you find it is a few paragraphs earlier than what you remember setting it at.

How do you set a bookmark in the different versions of PocketBible?

  • iOS – Hold down your finger on a verse and you’ll get a context menu. Choose Menu and then “Bookmark Verse #”. With the iPad version, use the B’Marks button on the toolbox to easily view your bookmarked verses. If you turn your iphone or iPod touch to landscape, we use the extra room on the toolbar for a “Bookmarks” button which serves the same purpose.
  • Android OS – tap on a verse to select it and get a contextual action bar. Choose the Bookmark icon from the contextual action bar. You can delete from the Manage Bookmarks list.
  • Windows Phone – Tap-and-hold on the verse to bring up the Context menu. Select “Bookmark Verse #”.
  • Windows Store – Tap-and-hold (or right-click) on the verse to bring up the Context menu. Select “Bookmark Verse #”.
  • Windows PC – use your right-click menu to set a bookmark. You can delete it from the personalization window.

How do you delete a bookmark? Unless otherwise noted above, you can do it the same way you added it! If you try to set a bookmark on a verse or place you’ve already bookmarked, instead of an “add” option, you’ll get a “delete” option.

Do you like things organized? Use categories when you store your bookmarks. For example, you might want to organize your bookmarks by topics such as “salvation” and “repentance.”

Of course, you don’t have to use categories – you can keep your bookmarks “uncategorized.” Conversely, you can place a verse in more than one category if you’d like. Keep in mind that if you delete a bookmark from a category, it is only deleted from that specific category.

If you’ve already whole-heartedly embraced this feature and have tons of bookmarks, make sure you are synchronizing with the Laridian Cloud. There are instructions for this in the help for each version of PocketBible.

Shortcuts for turning on/off Strong’s Numbers in PocketBible Bibles

Posted on: July 5th, 2012 by Michelle Stramel 3 Comments

Do you own a PocketBible Bible that features Strong’s Numbers? The possibilities include:

While you probably chose these Bibles because of the Strong’s numbers and links they provide to included and related dictionaries, it is sometimes nice to turn them off! Especially when you are simply reading the Bible text. Here’s the quickest way to do that in each version of PocketBible:

  1. Windows PC – Use the keys CTRL + U. This keyboard combination quickly toggles the Strong’s numbers on and off. You can also go to the menu and choose View and click the option on and off there. The toggle will work for viewing the text in a Bible window or in “hover” mode when you are hovering over a verse link.
  2. iPad – tap on the Settings icon (looks like a gear) on the toolbar and tap on the menu item “Strong’s Numbers.” You can also find the option via the pop-up menu when you tap and hold on a book and the menu button on the toolbar (Menu | Settings).
  3. iPhone/iPod touch – tap and hold any place in an open book to get a pop-up menu. Choose Menu and tap on “Strong’s Numbers” to turn the numbers on and off. The menu button on the toolbar (Menu | Settings) will also provide this option.
  4. Android OS – choose the menu button and then Display Settings. There is a check box option for hiding Strong’s numbers. Check to hide; uncheck to show.
  5. Windows Phone – tap on the three dots to get the menu and then hide Strong’s numbers to hide or show Strong’s numbers to show.
  6. Windows Mobile – tap View, Options, and Show Strong’s Numbers.
  7. Palm OS – tap Options, and Strong’s Numbers.

Related article: Accomplishing Word Studies in PocketBible and How can I use Strong’s Concordance in PocketBible?

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