An Open Letter to Yahoo Email Users

It’s in your spam folder.

Again, all the email you’ve been looking for is in your spam folder.

Yahoo is notorious for routing lots of your non-spam email to your spam folder. So check your spam folder.

When we get an email in tech support that says, “I’ve written to you 3 times and you never respond,” we know right away that you have a Yahoo email address. We did respond, but it went to your spam folder. And of course we can’t tell you “check your spam folder” because the message telling you to check your spam folder will end up… in your spam folder.

Best Practice for Spam

There is not a perfect email client nor a perfect spam prevention policy on email servers. So as a user of email, you need to develop habits to make sure you’re getting all your email.

  1. Understand how your email client works. Does it put things in folders like “newsletters”, “promotions”, etc.? If so, look for a way to have it show all your email so that you don’t miss anything.
  2. Find your spam folder and check it every day.
  3. Switch to gmail.com or outlook.com for email. They have good spam filters but are don’t have as many false positives as Yahoo. Yahoo is well-known for being awful.

At Laridian we operate our own mail server, of course. we use a service that quarantines spam for us. However, every morning I go through the last 24 hours worth of spam to verify that none of your emails have been falsely accused of being spam.

Then what good is a spam filter, you might ask? Well, it’s much easier to filter through 100 spam emails all at one time than have to deal with them intermingled with your real mail. It’s easier to spot patterns and quickly recognize what’s good and what’s bad.

So…. it’s in your spam folder.

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